Support FAQ

What is the warranty on the tablet, and what does it cover?

Kocaso tablets come with a 1 year limited warranty that covers defects in workmanship. The warranty is honored as a direct exchange with our company via our Ithaca, NY Returns Center. For this item there is no written warranty or forms to fill out. Should there be any issue within this time period please let us know and we will assist with troubleshooting, or a return if necessary. This warranty does not cover any physical damage such as cracks on the screen, or damage caused by water exposure. It does cover any software malfunctions or hardware issues not caused by user abuse.
Do you sell an extended warranty or accidental damage policy?

We do not offer an extended warranty or accidental damage policy at this time, however one is offered by Square Trade Warranty Services. You can go to the following link for details:

Or you can call Square Trade with any questions concerning the warranty at 1-800-649-5307 6am-5pm M-F Pacific Time.
Do Kocaso tablets accept a memory card?

All of our tablets include a micro sd card slot so that you can expand the storage up to an additional 32 gigabytes. The Netbooks also have a full size sd card slot with the same capacity.
Can I connect an external hard drive to the Kocaso tablet?

Unfortunately not. The tablet would not be able to recognize NTFS partitions or drives because of the sheer size of the hard drive. However most thumb drives will work fine.
Can I connect a jump drive/flash drive/thumb stick/usb drive?

Yes, by using the usb to micro usb adapter included with your tablet, you can connect a usb thumb drive, keyboard or mouse.
Will Skype work on the tablets?

Absolutely. With a front facing camera on all of our tablets, you will be able to enjoy video chatting with your friends, business associates and loved ones in no time at all.
Can I print from the tablet?

There are a couple of ways you can print from your tablet:

1) The most flexible way to print from an Android tablet, ANY Android tablet, is to use Google Cloud Print. It requires 2 things. You first need an app on your tablet called.......Cloud Print, which can be found in the Google Play Store. You will also need Google Chrome installed on a computer. Chrome does not need to be running for it to work. Make certain you are signed in to Chrome using the same account you used on your tablet. In Chrome, click on the wrench then settings then advanced at the bottom to set up Cloud Print on your system. Set up what will for most be the classic printers and follow the instructions. So, what will this accomplish? You will be able to print to nearly all the printers on the system Chrome is installed on, from anywhere you have an Internet connection. Cool huh? But some people have an issue with sending the print job to the cloud first, which is going to happen even if you're setting next to the printer. But it works. The computer Chrome is install on must have access to the printers you want to use, that's all there is to it.

2) PrinterShare will allow you to print to virtually all of the printers connected to your network when you are in the same location, without going into the cloud first. There is a free version of PrinterShare, just to make certain it works. You will be able to print test pages to your printer(s) before having to shell out $12.95 for the full feature key. So, you ask, why spend the $12.95? Several reasons, though the big one is that it allows you to print to other people's printers when you are at their home or office. PrinterShare will also allow you to print to CloudPrint and has the ability to locate nearby printers, wired, wireless and/or blue tooth. Beyond that, many people have noticed that the included GMail app does not have the SHARE function, so printing cannot be achieved. PrinterShare can access your GMail, Calendar, Contact and Documents (if you grant it permission) to allow it to print to local or cloud printers. For other types of accounts, you are still out of luck because the Email app does not have a share option either. Some other mail clients do have a share option to allow printing if you need it.
Do I need to purchase anything to use wifi?

You will have to be within range of a wi-fi hot spot. To have your own in your home you will be paying a monthly fee to a provider. On the other hand, you can also choose to simply go to a coffee shop, library, or anyplace that offers free wi-fi service and connect for free.
Can I connect to wifi without a router?

For the most part, no. However we do have a growing line of tablets that will accept a SIM card so that you can be connected wherever you go.
Can this be used as a phone?

Unless you purchase one of our models that accepts a SIM card and doubles as a phone, you will not be able to make traditional phone calls, although SKYPE is always an option on all of the tablets.
Can I use a USB mouse or keyboard with my tablet?

Yes you can. An adapter will be needed to connect a full size usb to the micro port, and one is included with our tablets.
Can I install Windows on my tablet?

The Windows OS is not an option on our Android tablets at this time.
Can I install Microsoft Office on my tablet?

You can download an app called "Documents To Go" to the tablet. The free version allows you to read WORD, Excel and Powerpoint documents, but the paid version (usually $14.99) also allows you to create and edit as well. You can also download the free "Pro Office Suite" at the Google Market site.
What if I drop my tablet?

The manufacturer does not cover accidental damage, but we have recently instituted a new program where you can turn your tablet with a cracked screen in (as long as you are still within your warranty period), and for a reasonable fee we will ship a working replacement. This price covers shipping both ways, and for replacement of the exact same tablet model only. The nice thing about this is that not only are we the least expensive route when you crack your screen, but you do not have to wait for repairs. We simply send a replacement once we receive your damaged one.
Can I upgrade the android OS?

The Android version is not upgradeable on our tablets. It will always be the version that you purchased it with.
How many files, apps and other data can I store on my tablet?

Most Apps are only about 10-15 megabytes, and there are 1000 megabytes in 1 gigabyte. So figure about 60-70 apps per gigabyte. If you reach your limit, you can always uninstall the ones you no longer use to make room for new ones.
Can my Android device get infected with a "virus"?

The short answer is NO. Because, you see, Android apps work under a "sandboxed" security scheme. This is a technique that places "virtual walls" between apps and the rest of the device's software, so that the only way an app can share resources and data is by declaring permissions which restrict what actions an app can perform on your Android device, what files it can reach, and whether it can get access to your personal data or not.

Sandboxing limits the virus' capacity to infect your device, as it cannot access data from the OS and other parts of the device without a specific user-granted permission, thus annulling its capacity to replicate itself and spread from one device to another without the user knowing about it (that is what viruses do).

However, viruses are only a fraction of the vast variety of malware types out there such as trojans, spyware, exploits and fake apps, many of which do constitute a big threat to your data, your privacy and your Android device as well.

OK, I get it. But if Android cannot be infected with a "virus", why do I need to install an "Antivirus"?

Although Android cannot get infected with a virus because of the aforementioned reasons, it doesn't mean it is an impregnable OS, but quite the opposite: its popularity has turned it into the crook's favorite target around the globe.

Although many security software companies have adhered to the "antivirus" term, they know they actually provide anti-malware apps bundled with privacy and anti-theft protection. In any case, some companies have preferred to label their respective apps as "mobile security" or "anti-malware" apps instead, which sound like more proper terms. Keep in mind, however, that security apps are only a part of the solution, as the main source of protection should come from your common sense.

If you do a search in the Play Store for "Antivirus" you will see many options.
Can I connect the tablet to my tv?

Any of the tablet models that include an HDMI port can be connected to your TV that also has HDMI so that you can enjoy playing games, watching slide shows, and anything else you would do on your tablet on the big screen.
Are the netbooks touch screen?

The netbooks do not have a touch screen like our tablets do. The netbooks have a mouse pad, or you can connect a usb mouse if you prefer.

What is the difference between a 4.0 and a 4.1? Which is better?

Android 4.0 and 4.1 are quite similar, with only minute differences and extra added features. It is quite difficult to differentiate one from the other at first glance. However, they are a bit different. A major difference is faster performance on 4.1. Jelly Bean is faster compared to ICS. Jelly Bean also provides better contacts layout, allowing users to add high-resolution photos or sync photos directly from their Google+ profiles. On the notifications page, the clock and text is bigger on Jelly Bean compared to ICS. Also Jelly Bean allows users to decide which apps will send notifications. In the Accounts menu in Settings, Jelly Bean shows a drop down menu dedicated to social networking apps, while in ICS the user would have to go to Accounts & Sync in Settings. In ICS, the widgets on the homescreen do not interact with the present icons, while in Jelly Bean the icons move to make room for the widget. YouTube has also been customized in Jelly Bean. Google has also improved Google Now functionality and now offers personalized results. Jelly Bean is basically an upgraded and a better version of Ice Cream Sandwich.

Can I upgrade RAM on this device?

Unfortunately you cannot upgrade the RAM on the tablets.

Why do you have different tablet sizes? What's the difference?

Depending on your personal preference, you may prefer to have a small tablet, such as our 6" or 7" models, that you can carry easily in your purse or backpack. On the other hand, you may be a business person who gives boardroom presentations or you like to watch movies, and a larger screen is more appropriate for you. Our wide range of screen sizes, from the 6" M6200 all the way up to our 13.3" GX1400, gives you plenty of options to choose from.

Is the Square credit card reader compatible with any of the tablets?

Unfortunately not. The headphone jack in our tablets is not configured to handle the credit card readers on the market.

Can I charge my tablet with the USB port on my computer?

At this time our M6200 is the only tablet we suggest charging with a usb cable on your PC. Although the others will charge, it will be a much slower process than using the included wall charger.

Will this replace my laptop/desktop computer?

For many consumers, tablets have completely replaced their laptops and desktop PCs. If you think you can give up the Windows OS and go all out with Android, you should be able to do most everything you can with a PC.

If you have any questions that are not included on this page, please feel free to contact us by clicking here.